Return & Refund Policy
As we deal in perishable items we don’t do any refund / exchange. However we do make exceptions in case the following circumstances:
- If the order is not dispatched within 96 hours of being placed.
- Receive the wrong product
- Received a tampered or damaged product
We reserve the right
- To request product identification
- To determine the product has been damaged, abused or used
Please reach out to us within 24 hours of receipt of the product otherwise we will be unable to assist you and address concerns as these are perishable products.
The amount will be refunded /reimbursed to the same instrument that was used to transact on Cococart. The refund will be credited to your account within 7-10 business working days, as per the standard banking procedure.
We are committed to the highest standards of product quality and do not sell expired products. In the rare event that an expired product reaches you, we will thoroughly investigate the issue and take immediate corrective action, including providing a replacement or refund and addressing the root cause to prevent recurrence.
If a product has expiry date written in MM/YY format, the expiry would be at the end of that month. This is the international standard for expiry dates. For example, a product having expiry date of 01/26, would expire on 31st of January, 2026.
Products which are not expired or damaged will not be exchanged or refunded under any circumstance.
If a product has expiry date written in MM/YY format, the expiry would be at the end of that month. This is the international standard for expiry dates. For example, a product having expiry date of 01/21, would expire on 31st of January, 2021.
Please reach out to us on hello@cococart.com or call us on +91 9372785858.
