FAQ

How does Cococart deliver?

Products are dispatched from our warehouse in specially packed containers with necessary cooling materials to ensure melt-free delivery. 

How soon will I receive my order?

While we are committed to keep delivery times to the bare minimum, due to our ever expanding network of stores and warehouses, it might take up to 7 days to receive your order depending on where the products is lying. This is because inventory sometimes needs to be moved around and dispatched from other regions, and it needs to be perfectly packed to ensure quality standards are maintained. Incase an order is urgent, you can contact customer care and we will do our best to shorten delivery times.  

What if I am not at home to receive my order?

For Mumbai, Delhi, Kolkata & Bangalore: In case of non-availability at your residence, our customer care will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

For all other cities : Our courier service provider will contact you and leave the order  at your doorstep in case there is nobody to attend to the same, since the product is perishable and there is no possibility of rescheduling and storing the same at the courier partner's end. In this case we would not be liable for melting complaints. 

Can I change my order once my order has been placed?

To change your order, you would have to cancel it prior to it being dispatched from our warehouse. You can send us an e-mail on hello@cococart.com with the following details: date of order, order number and reason for cancellation; or else reach out to us on our customer helpline number. Our customer service agent will assist you through the process of cancelling your order. After this, you may place a fresh order. However, after products have been dispatched, changing, cancelling or refunding will not be possible.

Can I place multiple orders at same time?

Yes, you can place multiple orders. However, order packing and deliveries will be as per each order placed.  

Can I place multiple orders with different delivery address?

Yes, you can place multiple orders with different delivery address.

How can I place corporate / bulk /gifting orders?

We would be happy to assist you. Please reach out to us on gurdeep@cococart.com or call us on +91 7208826808 (working hours 10 am to 7 pm IST, Monday to Saturday except public holidays).  

Is it possible to reschedule / change of delivery address?

Please share your order details with our customer service executive over WhatsApp at and the team shall assist you further. 

What if the products ordered by me are out of stock?

The system has been built to only allow sale of items that are in stock. An order cannot be placed for ‘Out of Stock’ products. However, in the rare scenario that an order is placed for something that is out of stock, we will cancel the order and initiate a full refund.

What if I receive the wrong / tampered / damage product?

Please verify your purchase at the time of delivery. In case of any discrepancy noticed later please write to hello@cococart.com or call us on 1800-120-2278 (working hours 10 am to 7pm IST, Monday through Saturday except public holidays) and we will be sure to assist you appropriately.

What if I change my mind and want to return the products delivered to me?

Products once delivered, cannot be returned / exchanged /replaced as we deal in perishable items. We would however definitely replace products or provide a refund if they are damaged in transit or If there is any visible defect in the product quality. In such cases the same needs to be flagged to us within 24 hours of delivery. 

Is there a minimum order value for delivery?

There is no minimum order value. 

Are there any delivery charges?

We charge a flat rate fee of ₹50 for all orders below ₹1000 as we are investing heavily in the right delivery solutions to ensure your products reach you in perfect condition. There is no delivery charge above ₹1000. 

Can I pay cash on delivery?

Yes, we accept Cash on Delivery in Mumbai, Delhi, Bengaluru & Kolkata.

How can I pay for my Cococart order and what credit card do you accept?

We accept a wide range of payment options for your convenience:

  • All Visa & Master cards
  • Amex Cards
  • Rupay Cards
  • Credit Cards
  • Debit Cards
  • ATM Cum Debit Cards
  • Net Banking

All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

Is it safe to use my credit / debit card on Cococart?

Yes it is absolutely safe to use your card on CocoCart.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer. Needless to say, all electronic payment information is kept strictly confidential.

How do I know the payment status?

If the payment has been successfully received by us, you will receive an order confirmation communication. If you are a registered user, you can simply login to your account and view payment status on your order — in the ‘My Orders’ section. 

What do I do if my card has been charged but I have not received an order confirmation?

Please reach out to us at hello@cococart.com or call us on 1800-120-2278 (working hours 10 am to 7pm IST, Monday through Saturday except public holidays). We recommend that you keep details such as: a screen shot/first six and last four digits of card number/card holder name & transaction amount handy. Our Cartendant will assist you appropriately. 

Do I get an invoice of my order?

You will receive an invoice on delivery of your order.

Will I be compensated in case of an order delay?

Sorry, we will not be able to compensate for any delays in order delivery. You would be free to contact us on hello@cococart.com and cancel the order if it is not delivered post 72 hours of placing the order. 

Can I cancel my order?

To cancel your order, it would have to be cancelled prior to it being dispatched from our warehouse. You can send us an e-mail on hello@cococart.com with the details like, date of order, order number and reason for cancellation; or else reach out to us on our customer helpline number: 1800-120-2278 (working hours 10 am to 7pm IST, Monday through Saturday except public holidays). One of our customer service executives will assist you through the process of cancelling your order. We will initiate the refund thereafter. This cannot be done once the product has been dispatched from our warehouse. 

Is there any order cancellation / refund charges?

No, we do not have any additional charges for cancellation. The amount charged against your product purchased will fully be reimbursed. 

When & how will I get my refund in case of cancellation?

The amount will be refunded /reimbursed to the same credit or debit card that was used to transact with. The refund will be credited to your account within 7-10 business working days, as per the standard banking procedure. 

How should I store my product once the package has been delivered?

The imported chocolates that we sell are temperature sensitive, and therefore need to be stored in a cool, dry and dark space away from sunlight with temperature ranging 18-22 degrees C. We strongly advise against storing the chocolates in a refrigerator, as below 15 degrees, chocolate begins to harden and loses flavor. It often develops a white-ish layer on the exterior (a phenoema called sugar bloom). Chocolate also absorbs odors from the environment so there is a risk it will end up smelling and tasting like the food stored next to it in the refrigerator. However if you must store a chocolate in the refrigerator, we advise you leave it outside at room temperature (20~25) for at-least 4 hours before consuming. We ensure that your product will reach you in perfect condition. However, if you were to leave it outside in the heat, the product will become non-consumable. So we urge you to take the same level of care as we do while delivering these chocolates to you from countries in the furthest corners of the world! :)

Thank you for shopping with us. We look forward to fulfilling your order!